Seamless Workflow, Automation, & Efficiency: NetSuite-Shopify Integration via Celigo iPaaS!
Integs Cloud Technology brings revolutionary solutions to the retail apparel, bags, and accessories industry. Our collaboration with a distinguished fashion brand, renowned for its deconstructed and reconstructed vintage collections, has led to remarkable transformations. With a strong presence in the US and EU markets, we tackled their challenges head-on, automating their order management process and optimizing their operations.
During peak seasons, our client faced the daunting task of managing millions of orders within a few hours. We successfully handled this immense volume, streamlining their order-to-cash process and ensuring prompt payment reconciliation. Additionally, our solutions managed the same stock-keeping unit across multiple ecommerce platforms and also successfully accommodated pre-orders. By implementing the standard Shopify-NetSuite integration through Celigo iPaaS, we created customized flows to tackle the intricate general ledger impact associated with different refund scenarios.
Requirement
- To automate the Order process with the power of the E-Logik 3PL procedure.
Challenges
- The client faced an unprecedented surge of millions of orders within a limited timeframe during peak season. Managing the sheer volume posed a significant challenge that demanded exceptional handling.
- The task of publishing the same stock-keeping unit (SKU) across multiple ecommerce platforms to manage pre-orders and accommodate diverse scenarios was intricate and complicated.
- Different General Ledger impacts encountered while processing refunds were complex and required attention to detail and precise financial management.
Solutions
Implemented the standard Shopify-NetSuite integration via Celigo iPaaS with the following flows:
- Order Flow (Shopify to NetSuite)
- Fulfillment Flow (Shopify to NetSuite)
- Refund Flow – Custom (Shopify to NetSuite)
- Payment Flow
Results
- A streamlined and automated complete order-to-cash process, encompassing everything from order fulfillment to payment reconciliation, ensuring a seamless workflow.
- Enhanced accuracy & compliance via incorporated custom logic within the standard flow to address the unique payment authorization process specific to ecommerce platforms.
- The client also received precise financial management while maintaining integrity in the accounting system. We developed a tailored workflow to effectively handle the complex general ledger impact associated with various refund scenarios.