One API Ahead: How Integs Cloud Enabled Seamless Shopify–NetSuite Product Sync with GraphQL
Client: US-Based Lifestyle Apparel Brand
This fashion-forward lifestyle brand is known for creating unique and high-quality pieces, produced in limited quantities for customers who take pride in individuality. With Shopify at the heart of their e-commerce operations and NetSuite managing backend inventory, staying ahead of platform updates was critical for business continuity.
That’s where Integs Cloud stepped in once again—with a solution designed to future-proof their integration.
Challenges
The existing Shopify–NetSuite item master flow relied on REST API, which Shopify was phasing out.
The new flow had to be delivered quickly—before REST API support ended—to avoid any disruption.
All corner cases and edge scenarios previously covered had to be seamlessly replicated.
Needed to support both simple and matrix product structures, mapped accurately from Shopify to NetSuite.
Solutions
Integs Cloud designed and implemented a new product sync flow using Shopify’s GraphQL API:
Pulled product and variant data (e.g., size, color) using GraphQL for greater efficiency and flexibility.
Mapped Shopify matrix products to NetSuite Matrix Items, and single-variant items to standard inventory.
Maintained product integrity across platforms, ensuring accurate data for operations and reporting.
Built a future-ready solution with minimal disruption to the existing backend setup.
The Result
Uninterrupted Shopify–NetSuite product sync, even after the REST API was deprecated.
Significant reduction in manual coordination between platforms.
Preserved the reliability and accuracy of product data across systems.
Enabled the business to stay focused on creativity and growth—with tech working quietly in the background.
With strategic foresight and seamless execution from Integs Cloud, this fashion-forward brand now runs on a modern, resilient integration—ensuring smooth product sync between Shopify and NetSuite while staying focused on what they do best: creating standout styles for their customers.
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