24/7 Stability, Zero Disruptions: How Integs Cloud Supports ERP & Integrations for a Global Health Tech Brand
Client: Global Health & Wellness Technology Company
This innovative company develops industry-leading wellness devices, including targeted vibration therapy solutions and massagers used worldwide. With multiple platforms and integrations in play, they needed expert hands to keep everything running smoothly—every single day.
Integs Cloud was brought in as their go-to partner for NetSuite and integration support across a wide tech stack.
Challenges
Needed skilled support resources to handle business user requests and ongoing system enhancements.
Required deep expertise across NetSuite, Celigo, Shopify, Amazon, Salesforce, and other third-party integrations.
The complexity of managing integrations with platforms like Wallmart, Teladvance, DCL, Moduslink, Paragon Bay, Seko, Digital River, and Siker Health created high dependency on reliable backend operations.
Ensuring low resource turnover and fast knowledge transfer was critical to sustain business continuity.
Solutions
Integs Cloud provided a dedicated, knowledgeable support team with a strong focus on ongoing system stability:
Daily error monitoring and quick issue resolution to ensure zero disruption in transactions.
Support across all key integration flows—especially via Celigo—for Shopify, Amazon, and other partners.
Rolled out enhancements and optimizations across NetSuite including:
EDI data management
Item receipts and package detail updates
Business rule validations
Tax calculation adjustments
Mail merge for customer communications
Advanced PDF template improvements
Optimized custom scripts for better performance and cleaner business processes.
The Result
Business teams enjoy smoother day-to-day operations with dependable backend support.
Transaction accuracy and uptime improved across all major workflows.
Knowledge transfer and low team churn ensured continuity and faster onboarding of new initiatives.
Enhanced visibility, fewer errors, and more control across platforms like Shopify, Salesforce, and Amazon.
With Integs Cloud as a trusted support partner, this global wellness brand confidently scales its operations—backed by stable ERP performance, reliable integrations, and responsive issue resolution. Their internal teams can now stay focused on what matters most: innovating wellness solutions for people around the world.
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